Frequently Asked Questions

Which webcam is best for me?

HD Webcam – Basic

This is our cheapest webcam and is ideal from use with small televisions (24″ or less) where the user sits within 1.5m of the screen. It has a HD, 720p resolution camera (1080 x 720 pixels @ 30fps), fixed focus range and a built-in noise reducing microphone. The HD webcam has 60º field of view.

Full HD Webcam – Standard

This our most popular webcam is ideal for use with larger televisions where the user sits between 1.5m and 3m from the screen. It has a Full HD, 1080p resolution camera (1920 x 1080 pixels @ 30fps), Autofocus/Light Correction and dual mics for clear stereo sound. The Full HD webcam has a larger field of view (78º) than the basic HD webcam.

4K/UHD Webcam – Premium

It has a 4K/UHD, 2160p resolution camera (3840 x 2160 pixels @ 30fps or 1920 x 1080 pixels @ 60fps), Autofocus/Light Correction and built-in dual omni-directional mics with noise cancellation. The 4K/UHD webcam has a larger field of view (90º) than the Full HD webcam and is our best performer in low light conditions.

Please note that Skype supports up to Full HD (1080p) resolution but you will need at least 2Mbps download bandwidth and 2Mbps upload bandwidth to achieve this. You will also need to have another 1Mbps download bandwidth per person if you want to do group calls.

Is CallGenie easy to install?

Yes. It just needs to be connected to the television, using the HDMI cable provided, and to the Internet. We provide full instructions and we’re on the end of a phone if you need our help.

Is my television  compatible with CallGenie?

CallGenie requires HDMI-CEC to control the television. This is provided as standard in most premium flat screen televisions from Samsung, LG, Sony, Panasonic, Philips etc. made since 2008.

To check if your television has HDMI-CEC use your remote control to access the television’s menu. Then check in Settings, System or something similar to look for the option. You may also want to look at your televsion’s instruction manual or just try performing a web search for the model of your television and “Enable HDMI-CEC.”

Please note that manufacturers may have their own trade names for HDMI-CEC:

  • AnyNet+ (Samsung)
  • Aquos Link (Sharp)
  • BRAVIA Link/Sync (Sony)
  • CE-Link (Toshiba)
  • E-Link (AOC)
  • EasyLink (Philips)
  • HDMI-CEC (Hitachi)
  • Kuro Link (Pioneer)
  • SimpLink (LG)
  • VIERA Link (Panasonic)
  • CEC (Vizio)

If in doubt check with us that your television will work.

Will CallGenie work with my set top box?

CallGenie has been successfully installed with Sky Q, Sky+ HD and YouView (e.g. BT) set top boxes. If in doubt check with us that your set top box will work.

Can I install CallGenie in a Care Home?

Yes, but you will need an Internet connection.

What sort of Internet connection do I need?

CallGenie works with a WiFi connection, or directly connected to a broadband modem/router using an ethernet cable.

Will CallGenie work with my broadband service?

CallGenie works with all the broadband services we’ve come across.

What happens if there is no Internet connection available?

You can provide your own using a 4G Home Router. In the UK these are available from EE, O2, Three, Virgin Media and Vodafone.

Will I get my money back if CallGenie doesn’t work with my television?

Yes, if you return it in good condition within 30 days.