FAQs

Is CallGenie easy to install?

Yes. It just needs to be connected to the television, using the HDMI cable provided, and to the Internet. We provide full instructions and we’re on the end of a phone if you need our help.

Is my television  compatible with CallGenie?

CallGenie requires HDMI-CEC to control the television. This is provided as standard in most premium flat screen televisions from Samsung, LG, Sony, Panasonic, Philips etc. made since 2008. If in doubt check with us that your television will work.

Will CallGenie work with my set top box?

CallGenie has been successfully installed with Sky Q, Sky+ HD and YouView (e.g. BT) set top boxes. If in doubt check with us that your set top box will work.

Can I install CallGenie in a Care Home?

Yes, but you will need an Internet connection.

What sort of Internet connection do I need?

CallGenie works with a WiFi connection, or directly connected to a broadband modem/router using an ethernet cable.

Will CallGenie work with my broadband service?

CallGenie works with all the broadband services we’ve come across.

What happens if there is no Internet connection available?

You can provide your own using a 4G Home Router. These are available from EE, O2, Three, Virgin Media and Vodafone.

Will I get my money back if CallGenie doesn’t work with my television?

Yes, if you return it in good condition within 30 days.